S.A.Lunn Ltd

On-Line Terms and Conditions
All prices shown are each or per single item (unless otherwise stated by the word 'pair'), there are many images on our site that show two or even three images of a given product, these are for identification purposes only.
All dimensions are rounded to the nearest half millimeter.
Please ensure when you order any part that YOU are happy that it is the correct part, any advise or identification should only be taken as a guide (therefore ensure you double check that the part you are ordering is correct for your tap/cistern etc.). 
On rare occasions (due to stock issues) we may send substitute products but any substitute item will be a direct replacement for the part order.
Please note, Bespoke products are ordered in by us at your request and are therefore not returnable (delivery will be extended by several days on all bespoke parts ((as we do not carry them in stock) therefore Bespoke Parts are not available on next day (if however Bespoke Parts are order on overnight delivery we will depatch them the same day as they arrive where possible and if we have them in fro another customer waiting for depatch we may use those (assuming we can get replacements quickly and without delaying anyone).

Carriage within the United Kingdom (See Additional Carriage Information for international deliveries).
Most goods are sent by MyHermes or Parcelforce *.
Next day deliveries are by Royal Mail Special Delivery or Parcelforce **.
Any re-direction or re-sent charges will be passed on to the customer
Carriage is charged on all products.
When ordering via our shopping cart please ensure you have selected the correct postage.
Selecting the incorrect postage will delay your order process.
Please check your parts upon delivery, if there is any damage we need to be notified immediately.

Carriage for Sanitary Ware and Seats Orders
Sanitary Ware & Seats are despatch via a 'Fragile Carrier Service'
Please check sanitary ware and seats before signing the delivery docket (the driver will allow you to check the goods).
Signing the delivery docket is acknowledging that the sanitary ware or seat are in good condition and acceptable.
If there is any damage reject the goods and do not sign for the delivery.
No claims can be made after the delivery note/docket has been signed.
The driver will allow you to check your goods before you sign the delivery note, accepting the sanitary ware or seat is in good condition and acceptable.

Many pictures on our website show two of any given item, this is to show two different angles and is not meant to imply that the price is for two parts.

Any damages must be reported within 2 days of delivery to yourself.
In short please examine upon delivery.

Re Returns Policy (for non faulty goods) - See separate link (above) for further info.

Faulty Goods
Please call us on 0871 911 11 58 before removing faulty parts.
If you do have a part you believe to be faulty please do not take it apart as this will invalidate the guarantee.
If you have a faulty cartridge/valve or cassette the faulty will be evident immediately.
To this end, tap cartridges only have a one month guarantee however we would be keen to see any part that has developed a faulty to establish the cause.
Further explanation of faulty below.

Ceramic Disc Cartridge/Cassette
As Ceramic Disc Cartridge and Cassette are consumables they only have a 1 month guarantee.
After initial installation any problems with the product will be immediately obvious, i.e. the part will not turn off/stop the flow of water.
Whilst any immediate issue such as the water still running or dripping may suggest a faulty product which we would replace, it should be pointed out that there are other issues that could cause such a fault.
The following issues are far more common than the product being faulty.
Running Water is most often caused by the seating washer (at the base of the tap cartridge) from the original part having been left in the tap, this washer should ideally come out when removing the original cartridge however this is not always the case, there are also other parts of a tap cartridge that could be left in your tap (there is a danger that any new cartridge could be damaged by a part left behind when removing the old cartridge so always look inside the tap for any loose parts before inserting the new part).
All that said, faults do occur so mark your part with marker pen and return it so we can have a look at it and if faulty we will replace with question. 

Dripping.
Dripping can be caused by the aforementioned but more likely is the presence of some foreign matter between the metal seating in the base of the tap and the seating washer at the base of your new cartridge.
It is recommended that a shot of compressed air is blasted across the metal seating and the seating washer visually checked for foreign matter prior to installation.
After installation any problems will almost certainly have been caused by your water supply having (carried some very small foreign matter which has) scoured the discs, or the discs having moved position (usually caused by over tightening during installation (fairly unlikely) and or over rotation of the tap when turning it on or off (quite likely)).
Water supply problems:
If the discs are scoured which is caused by grit particles or some other foreign matter in the water supply the cartridge will need replacing.
We nor the manufactures can be held libel for the quality of your water supply.
Disc movement problems: If the discs have moved it may be possible to resolve the issue (although to be fair it will probably only be temporary) by removing the discs and simply reinserting them, the discs when inserted will drop into their default position which is a groove in a metal housing however as they are rotated they may move again if the groove has become damaged, causing the same problem, however treating the tap gently by simply rotating the handle until the water flow stops rather than rotating the handle until it stops turning will reduce the disc movement.
Re Faulty Washer Valves
After initial installation any faulty would become immediately obvious.
Fitting a new washer valve will not cure your leak if the seating of your tap is damaged.
Thereafter any problems such as washers splitting/valve jamming will be due to overtightening of the valve.

Control Handle (aka On/Off Handles).
These do not come with a unless a new cartridge is purchased at the same time.
This is because the cartridge/valve in the shower or tap is too stiff and has put the handle under undue pressure which most likely the original fault (your new handles life will be considerable reduced (if you do not buy a new cartridge as you asking the handle to a rotate against a stiff valve and therefore expecting it work under undue pressure).
For this reason the handles whilst fit for purpose do not come with any warranty (as we cannot legislate for the condition of your valve) unless you by new valve at the same time and on the same order.


Tap Finishes;
We recommend regular cleaning of tap parts (and all bathroom and kitchen fittings) with warm water and an unimplemented soft (non abrasive) cloth.
E Cloths or another microfibre cloth is ideal as it is gentle but effective for cleaning without scratching and needs only to be dampened with water to clean the product.
In short, clean only with water for all your tap & shower components (regardless of finish ((to include Mocca, Beige White, Chrome and Gold))
Washing up liquids, toothpaste, shampoo, shower gel etc. can cause blemishes and damage to some tap finishes. Always completely rinse these off the fittings with clean water immediately after use.
Avoid getting household cleaning products on to your fittings, when using said cleaning products surrounding surfaces. Any splashes should be immediately rinsed with clean water and dried.
Only use lemon juice to remove lime scale. There are many cleaners on the market for removing heavy deposits of lime scale, before using such product you must accept this will effect the finish to a greater or lesser extent.

Bath Screen Seals (Note added 26.1.2016)
Only seals that say suitable for curved bath screens are suitable for curved bath screens.

Additional Carriage Information.
* Our standard delivery service is a 7-10 (working) day delivery service via Royal Mail Recorded Delivery.
** On very rare occasions Royal Mail let us down and their Special Delivery does not live up to its promise of next working day delivery by 1pm (this is rare).
In such rare cases we are only in a position to apologise on behalf of ourselves and our carriers (Royal Mail/Parcelforce) but are not able to refund the additional over night carriage.
* & ** Goods are only despatched on working days - ** Next day deliveries to UK Off Shore*** address will suffer from an additional one day delay (due to the logistics of deliveries to your area).
*** Any where with a post code outside the mainland shore of England, Scotland or Wales (to include all Isles and Islands of and or off the UK with a Post Code).
International deliveries under £100.00 are assumed to be for domestic purposes only and sent via Royal Mail or Parcelforce orders to non domestic customers# or over £100.00 will be subject to overseas trading protocols and will be sent via TNT where carriage and custom charges range in the £300.00 mark for small boxes under 1kg, therefore each transaction is dealt with on a one to one basis, please email sales@lunns.net with your request.
# As determined by business name or address.


On rare occasions an alternative may be supplied which will be a best fit replacement.
This will usually be due to a manufactures change in spec. etc. or due to our own stock issues.
Any replacement will be a suitable replacement with the same amount of splines if a tap spare or the same diameter thread if a flush valve etc.

Faults/Incorrect Delivery
On rare occasions the wrong goods are despatched by ourselves (perfection is not given to man nor us).
We will try to deal with any issue in a timely manner.
In the first instance please contact us to ensure you have not been sent out a replacement or new model that
my appear different but yet design to be a direct and or suitable replacement..
Thereafter please first send an email to returns@lunns.net to register the issue.
We will then give you a returns address to enable the return to go straight to our returns desk, as soon as I receive your delivery I will send out the replacement (if applicable).
Alternatively, if speed is of the essence we will ask you to order a replacement on line and at the same time ask you to send an email to returns@lunns.net to register the issue, we will then send you a returns address so the parts can be returned to the correct department and credit issued to your card.
We apologies in advance for any error that may occur and for any inconvenience that it will inevitably cause.
We will refund you return postage but unfortunately are not able to fund any other costs.

Privacy policy.
Personal details (names address and telephone numbers are only stored for reference purposes)
No personal details are shared or passed onto 3rd parties.
No credit card details are stored.

Abbreviations 
CWO - Clockwise Open
CWC - Clockwise Close

Terms and conditions are updated from time to time to reflect changes in policy or legislation.
We are unable to e-mail customers any updates so please check back on this page when visiting our website.
All details on this website are for Information only.
Trade Sales Clarification.
Our products are only suitable for purchase and installation by a qualified trade customers.
Consumers can of course contact us and select products they wish to have installed but are expected to pass this information on to a qualified trade customers.
There is therefore an assumption all parts or complete items are purchased by a trade business.
The net effect of the above statement is that all sales are covered by business to business trading law and that the Consumer Sales of Goods Act is not applicable (as said act does not trade sales).
Any parts or complete items on this web site can be purchased by consumers aka end users by arrangement (at additional an cost of 25%).
Please contact us on 0871 911 11 58 for help with this matter.
Consumer On Line Returns Policy (UK Customers Only)
In the unlikely event any stocked product (Bespoke parts are not stock products) is not as you expected it to be we offer a 14 day money back/cooling off/cancellation period, any item not required must then be returned with 14 days from that date.
The above information does not relate to specials or bespoke parts.
Bespoke items are ordered in by us at your request and are therefore not returnable or refundable  (Bespoke parts say the word Bespoke in the description).
Used part are not refundable.
Many items are sent to you in a shrink wrapped clear wallet, please do not remove from the warping until you are happy the part is correct for, the part is considered used if and when the wrapping if removed.

In the first instance please send an email to returns@lunns.net
This email is VERY important (DO NOT IGNORE THIS SIMPLE START TO THE RETURNS PROCEDURE) as it will start the returns procedure without the email no returns are accepted.
This email will be replied to (which is automated) with our returns department address to which any returns should be sent.


Please contact us if you do not receive a reply (after you have checked your junk box).
All returns are subject to the following conditions;
Goods must be returned unused, in the original packaging.
We do not refund any product that has been fitted or has tooling marks as we will be unable to resell said item.
Consumers are under a legal obligation to 'take reasonable care' of any product they intend to return for credit.
Failure to inform us in writing within 14 days will forfeit your right to return goods and or receive a credit.

N.B. Any special/bespoke or made to order item are not returnable.
Also N.B. Any usable parts such as tools, handles, radiator caps etc. are also not returnable.

Please note, for 3D illustration/visualization purposes there are often two or more images of a given item/product, this is for the identification purposes only and unless stated all prices are per single item.

Carriage costs are not credited.
Additional carriage costs incurred are also not credited (Sorry this line is a legal requirement)
For any faulty parts please call 0871 9111 158 in the first instance so we can talk through the best way to help you out.

Business to Business Exclusions and Returns Policy (UK & International)
Business to Business (including any sort of business or trader to include sole trader, Limited company, PLC or Charity)
Business to Business (as described above) sales are not covered by the terms and returns policy or rights laid out for consumers.
Business to Business return policy.
It should be assumed that Business sales as defined above are non-returnable.
Further to the above, some products that we consider main line products (and in certain quantites) may be considered for return but each request will be considered on a case by case basis.
Send any email for returns consideration to sales@lunns.net within 7 days of purchase
Handling charges will apply to all returns (Harsh but we have to cover the cost of processing the initial order ((which involves various stages of admin)) and then when you have returned the part, inspection/testing and returning to stock ((which also involves various stages of admin)).
Handling charges vary but will be 15% minimum but more typically 25% to 50%.
Original carriage/postal cost are not refundable
Return carriage is also non-refundable.
Parts that have tooling marks and show evidence of fitting may not be credited.

International Consumers are dealt with as per the above Business to Business Returns Policy.
E.&O.E.


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